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HDD not fund / Not record anything

Please refer to these below to solve the HDD not fund issu.

1)If hard drive preinstalled,there are 4 screws at the bottom of NVR box.


2) Check the power adapter connected to the NVR box. The NVR box uses 12V 2A power supply. If you connect the 12V 1A power supply to the NVR, the NVR box will not have enough power to drive the hard drive.


3)Check Hard Drive Information on NVR box and Format it

Right click the mouse>system setup>General setup>HDD setup>select the hard disk>Click Format>If the progress bar always shows a few percent and the formatting is unsuccessful, please contact us.

Note: If the hrad disk list shows that the hard disk has only 3GB or the progress bar stays at a percentage when formatting or the camera system shuts down automatically when formatting, please contact us.

(version2.8)

(version3.0)



4) Please open the NVR with a screwdriver, check the two cables connecting the hard drive and see if they are loose.


5)Take the hard disk out and install it on your computer. Check if the computer can recognize the hard disk.